Question types: NPS, Star Rating, Slider, Scale & Ranking

These 4 question types are rating types in different ways.

Net Promoter® Score (NPS)

  1. Click on the + New Question link, then choose Net Promoter® Score.
  2. Customize your question title.
  3. Follow Steps 3f and 4 under the article How to create a survey?

Net Promoter Score (NPS) is a registered trademark of Fred Reichheld, Bain & Company and Satmetrix.


Star Rating

  1. Click on the + New Question link, then choose Star Rating.
  2. Enter your question title.
  3. Choose your star color & number.
  4. Check or uncheck the Add half-star rating checkbox.
  5. Follow Steps 3f and 4 under the article How to create a survey?


Slider

  1. Click on the + New Question link, then choose Slider.
  2. Enter your question title.
  3. Enter the Minimum Number. The default value is "0".
  4. Enter the Maximum Number. The default value is "100".
  5. Enter the Step. The default value is "1".
  6. Enter the Left Label. The default value is "0".
  7. Enter the Right Label. The default value is "100".
  8. Enter the Center Label as needed.
  9. Follow Steps 3f and 4 under the article How to create a survey?


Scale

  1. Click on the + New Question link, then choose Scale.
  2. Enter your question title.
  3. Enter the Smallest Score. The default value is "0".
  4. Enter the Smallest Score Label. The default value is "Not at all likely".
  5. Enter the Largest Score. The default value is "10".
  6. Enter the Largest Score Label. The default value is "Extremely likely".
  7. Follow Steps 3f and 4 under the article How to create a survey?


Ranking

  1. Click on the + New Question link, then choose "Ranking".
  2. Enter your question title.
  3. Enter your answer choices.
  4. Follow Steps 3f and 4 under the article How to create a survey?

Ranking questions calculate the average ranking score for each response so you can determine which one was most preferred overall. The response with the largest average ranking score is the preferred choice.

The average ranking score is calculated as follows, where:

W = weight of ranked position
C = response count for answer choice
TC = total response count

C1W1 + C2W2 + C3W3 ... CnWn
 
TC

Weights are applied in reverse. In other words, the respondent's most preferred choice (ranked as #1) has the largest weight, and the least preferred choice (ranked in the last position) has a weight of 1. For example, if a Ranking question has 4 answer choices, weights are assigned as follows:

  • The #1 choice has a weight of 4
  • The #2 choice has a weight of 3
  • The #3 choice has a weight of 2
  • The #4 choice has a weight of 1


Video: Star Rating, Slider and Scale

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