Question types: Textbox, Comment Box, Date/Time and Contact

Striking a balance in the way you phrase each survey question is essential during the design phase.

Open-ended questions are free-form survey questions that allow a respondent to reply in an open text format, sharing their total familiarity, understanding, and insights with the subject matter. By definition, open-ended questions offer the respondents no limitations and total control over their responses. The replies can run the gamut from a brief sentence to multiple paragraphs.

The open-ended question and subsequent responses, unfortunately, will not provide you with pie charts or critical statistics. They will, however, enable you to deeply explore each reply, gaining valuable information and perceptions. Potential trends will be uncovered based on repeated responses to the same question.

Many survey owners add an "Other" option to a multiple-choice question. This option provides an open-ended opportunity for the respondent to add a point you perhaps had not considered during the design phase. It is often very effective to save the open-ended question for last to, hopefully, expose something unexpected and thought provoking.

The most essential questions should be framed in the close-ended multiple-choice format. These questions will provide you with the facts and figures for simple, straightforward analysis.

Textbox

  1. Click on the "+ New Question" link, then choose "Textbox".
  2. Enter your question title.
  3. Check ouncheck the "Add answer format validation" checkbox. When checked, you can pick any of the following answer formats and customize the validation message as well.
    • Character count. The default range is between 0 and 100.
    • Word count. The default range is between 0 and 50.
    • Number. The default range is between 0 and 100.
    • Email address.
    • Web URL.
    • US zip code 5 or 9 digits w/ dash, such as 10032 or 10032-0008
    • US phone number, such as 212-123-4567 or (212) 123-4567
  4. Follow Steps 3f and 4 under the article How to create a survey?

Comment Box

  1. Click on the "+ New Question" link, then choose "Textbox".
  2. Enter your question title.
  3. Check or uncheck the "Add answer format validation" checkbox. When checked, you can pick either of the following answer formats and customize the validation message as well.
    • Character count. The default range is between 0 and 100.
    • Word count. The default range is between 0 and 50.
  4. Follow Steps 3f and 4 under the article How to create a survey?

Date/Time

  1. Click on the "+ New Question" link, then choose "Date/Time".
  2. Enter your question title.
  3. Check the "Date" checkbox, the "Time" checkbox, or both of them.
  4. Follow Steps 3f and 4 under the article How to create a survey?

Contact

  1. Click on the "+ New Question" link, then choose "Contact".
  2. Enter your question title.
  3. Enter labels for up to 5 contact elements.
  4. Check or uncheck the "Visible" checkbox for each element.
  5. Check or uncheck the "Require an answer to this question" checkbox. When checked, the "Required" checkbox for all contact elements are enabled for you to pick the required elements.
  6. Follow Step 4 under the article How to create a survey?

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