Privacy & Security

Updated on April 10, 2023.

SurveyOL ("we", "our" or "us") is a SaaS (Software as a Service) doing business on our website It provides utilities for our registered users, which includes paid, free trial or free users ("customers" or "you") to design, create and send surveys to others and to analyze results from the survey responses.

We collect and store information about you. We also collect data from individuals or organizations that you have identified and you have invited to participate in a survey ("participants"). This includes participants who have responded to the survey "respondents" as well as who do not respond.

This privacy policy applies to and describes how we manage information collected by us on our website about you, the participants, and respondents.

Survey respondents and participants may also review our policies to understand how we process and secure their data for you. This may or may not, however, be the same policies that you adhere to. It is your responsibility to communicate and manage your promises and responsibilities to your survey participants.

Our website may also contain links to other third-party sites in our blogs or other web pages that may or may not adhere to our policies. We are not responsible for privacy issues related to the use of these third-party websites found on our website.

Information we collect

We collect information that personally identifies you, which allows us to contact you via email or SMS for usability, administrative or promotional reasons. This information may include your name, e-mail, phone number, physical address, user identification, password, and other information.

For all participants we will collect email address, phone number and IP address, if provided. The IP address, in particular, will not be captured if the maximum privacy policy or the anonymous response option has been selected. For respondents we will collect their responses to survey questions and other information, such as date of response. This information is needed to use SurveyOL and will be used by us to help understand the service functionality, usage, marketability, and continued development of the site. We will also use this data to help resolve issues, address complaints, and to detect fraud and other illegal uses.

We use Google Analytics and other third-party sources to acquire geo location and other demographic data available to us.

You shall not share any login ids and passwords with others. You shall be responsible for the actions of any person who uses the service with your id and password.

You may log in to our website using sign-in services such as Facebook Connect, Google Sign-in, or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain Information with us, such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on our website to your profile page to share with others within your network.

We will not share your information with any third-party without your prior consent. We will not share participants' specific surveys, responses, or results with any third-party. We will not use your participant data for our marketing purposes or communicate with them other than as directed by you. However, we may aggregate certain responses with other surveys data that do not identify you, the participants, or respondents and we reserve the right to display results from this data for marketing or general information purposes. This may be as simple as SurveyOL's aggregate processing, such as total surveys or survey responses to date for us to post on our website. We also reserve the right to identify you simply as a customer on our home and landing pages for marketing purposes. You may opt out of this data usage by sending an email to

We use cookies to maintain your login session, account settings and record analytical data. You may opt out of cookies on your browser. We use services from Google Analytics and other third-parties to help us better understand the use of the website.

We may disclose any information allowed or required by applicable law that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of the service or others. We will take reasonable steps to protect all user information and use technology such as SSL encryption, access control procedures, firewalls, and physical security.

SurveyOL may, from time to time, publish your feedback, comments, reviews or testimonials regarding our website. This feedback, comments, reviews, or testimonials may consist of personal data provided by you. Unless SurveyOL responds to publicly available feedback, comments, reviews or testimonials, we will always request your consent before we publicly post your name. If you'd like us to delete any personal data from your feedback, comments, reviews or testimonials, please notify us at

Net Promoter Score (NPS) is a registered trademark of Fred Reichheld, Bain & Company and Satmetrix.

Questions, Comments, Concerns

Any questions, comments or concerns about privacy and security should be emailed to .