How to email survey to participants?

You can manually send emails containing your survey URL to survey participants, or create an email collector for a better tracking.

Create an email collector

  1. On the Dashboard page, click on the "Send" link for your survey.
  2. Click on the "Add Email Collector" link. An email collector will be created.

Send email invitations

  1. Click on the "+ New Invitations" link.
  2. Enter the recipient email(s). For multiple emails, use comma, semi-colon, or a space character as a delimiter to separate them.
  3. Customize the email subject and the email message as needed. For a more vivid and customized layout, you can apply text styles and insert custom data from your contacts to your email message.
  4. Choose the "Send Now" option if you'd like your invitations to be sent right away. Usually it takes 1-2 minutes. You can also pick a later date and time to send your invitations.
  5. Click on the "Save" button.

Your invitation emails will be put into an email queue to be sent on a "First Come, First Served" basis. For scheduled invitations, the scheduler will use your local date and time to determine when to send them out. You can monitor the statuses of your invitations on the page.

Email invitation tracking

You can easily track your email invitations. The glance view shows # of invitations, # of opened invitations, # of clicked-through invitations, # of complete surveys, # of opted-out emails, and # of bounced emails. The first three invitations will be displayed by default. Clicking on the "More" link will show you all invitations associated with the collector.

Each invitation comes with one or multiple labels to indicate the status of the invitation. Labels are displayed in different colors.

StatusDescription
Scheduled
The invitation was scheduled to be sent.
Sent
The invitation was sent.
Opened
The invitation was opened by the recipient.
Clicked-through
The recipient clicked through to the survey by clicking on the Begin Survey button.
Started
The recipient started to take the survey.
Completed
The recipient completed the survey.
Bounced
The email bounced and couldn't be delivered.
Opted out
The recipient opted out from receiving surveys sent through your Surveyol account.
Reminded
The reminder follow-up email was sent.
Thanked
The thank you follow-up email was sent.

It should be noted that:

  1. To manage email contacts, please refer to "How to manage email contacts?"
  2. To configure reminder follow-ups, please refer to "How to send reminder emails?"
  3. To configure thank you follow-ups, please refer to "How to send thank you emails?"

Search for articles:


Name
Email
Description