How to send thank you emails?

You can automatically send thank you emails or manually send them to respondents who complete your survey. Invitations with sent thank you emails will come with a "Thanked" flag aside the email address.

Automate thank you emails

By default, the thank you follow-up option is Off. This can be easily turned on.

  1. Click on the "Thank You Follow-up" section.
  2. Choose the "Automate thank you emails" option.
  3. Click on the "Save" button.

Manually send thank you emails

You have the option of manually sending your thank you emails, or sending your thank you emails one more time.

  1. Click on the "Thank You Follow-up" section.
  2. Click on the "Manually Send" link.
  3. Check the Thank You Recipient Email(s) checkboxes aside the recipients you expect to send to.
  4. Customize the subject and the message as needed.
  5. Click on the "Save" button.

Customize thank you email template

  1. Click on the "Thank You Follow-up" section.
  2. Click on the "Email Template" link.
  3. Customize the subject and the message as needed.
  4. Click on the "Save" button.

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