Terms of Use & Privacy

Terms of Use

SurveyOL ("we", "our" or "us") is a SaaS (Software as a Service) doing business on our website www.SurveyOL.com. It is owned and operated by SurveyOL Survey Software, LLC. Please read the terms of use. By using the site you, the "user", acknowledge that you understand and agree to these terms. You agree to provide all applicable terms to the survey participants and responders, the "end users".

Site Usage

This service is available solely on an "as is" basis. Its functionality and usability may change at any time without notice. This may result in errors in functionality, service outages, survey operations and survey results. It also may cause prior surveys and/or results to be incompatible with surveys that you subsequently created. Accordingly, it is recommended that you analyze all results for accuracy and that you retain copies of your information to your own secure location.

SurveyOL makes no representations, warranties and guarantees of any kind, express or implied, regarding usability, results, accuracy, data storage, availability or security of the service and its results. By using the service, you agree to assume all risks of loss or damages arising from the use of the service or its results. SurveyOL EXPRESSYLY DISCLAIMS LIABILITY TO YOU OR ANY END USER OR ANY OTHER PARTY FOR DAMAGES OR LOSSES OF ANY KIND AS A RESULT OF THE USE OF THIS SERVICE FOR ANY REASON.

You represent that you will conduct yourself in a legal, ethical and professional manner at all times when using the service. You agree to truthfully represent yourselves to end users and fully disclose the objectives of yours surveys and the use of data that you collected and the results.

You represent that you have the legal right to conduct a survey including but not limited to survey methods, content usage, privacy, emails etc. You agree to comply with all applicable laws at all times. Children under the age of 13 are not allowed to use the service. SurveyOL reserves the right to block any user whose conduct SurveyOL determines may not comply with applicable laws or these Terms of Use in SurveyOL.com's sole and absolute discretion.

You shall not make any statements that imply that SurveyOL provides any warranties of any kind to end users and must properly demonstrate their own terms and conditions between the user and end user.

You may not resell or rebrand this service.

You acknowledge that the service is not intended for use with sensitive or private information.

You acknowledge that the survey results may not be accurate or reliable.

The service requires that cookies be turned to ON to use the service.

Fees and Payments

You agree to pay SurveyOL all fees for each service purchased or used, in accordance with the pricing and payment terms presented to you for that service. Where applicable, you will be charged using the billing method you selected through your subscription page. By electing to pay the fees by credit card, you represent and warrant that the credit card information provided is correct and you will promptly notify SurveyOL of any changes to such information. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

Our services are billed on either an annual or monthly basis. This means that the charges will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page, or by contacting customer support. You may cancel auto-renewal on your subscription at any time, in which case your subscription will continue until the end of that billing cycle before terminating. You may cancel auto-renewal on your subscription immediately after the subscription starts if you do not want it to renew.

Price Changes

SurveyOL has the right to change the fees charged to you for the Services at any time, provided that, for Services billed on an annual or monthly basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. SurveyOL will provide you with advance notice of any change in fees.

Privacy and Security

SurveyOL ("we", "our" or "us") is a SaaS (Software as a Service) doing business on our website www.SurveyOL.com. It provides utilities for our registered users, which includes paid, free trial or free users ("customers" or "you") to design, create and send surveys to others and to analyze results from the survey responses.

We collect and store information about you. We also collect data from individuals or organizations that you have identified and you have invited to participate in a survey ("participants"). This includes participants who have responded to the survey "respondents" as well as who do not respond.

This privacy policy applies to and describes how we manage information collected by us on our website about you, the participants, and respondents.

Survey respondents and participants may also review our policies to understand how we process and secure their data for you. This may or may not, however, be the same policies that you adhere to. It is your responsibility to communicate and manage your promises and responsibilities to your survey participants.

Our website may also contain links to other third-party sites in our blogs or other web pages that may or may not adhere to our policies. We are not responsible for privacy issues related to the use of these third-party websites found on our website.

Information we collect

We collect information that personally identifies you, which allows us to contact you for usability, administrative or promotional reasons. This information may include your name, e-mail, physical address, user identification, password, and other information.

For all participants we will collect email address, phone number and IP address, if provided. The IP address, in particular, will not be captured if the maximum privacy policy or the anonymous response option has been selected. For respondents we will collect their responses to survey questions and other information, such as date of response. This information is needed to use SurveyOL and will be used by us to help understand the service functionality, usage, marketability, and continued development of the site. We will also use this data to help resolve issues, address complaints, and to detect fraud and other illegal uses.

We use Google Analytics and other third-party sources to acquire geo location and other demographic data available to us.

You shall not share any login ids and passwords with others. You shall be responsible for the actions of any person who uses the service with your id and password.

You may log in to our website using sign-in services such as Facebook Connect, Google Sign-in, or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain Information with us, such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on our website to your profile page to share with others within your network.

We will not share your information with any third-party without your prior consent. We will not share participants' specific surveys, responses, or results with any third-party. We will not use your participant data for our marketing purposes or communicate with them other than as directed by you. However, we may aggregate certain responses with other surveys data that do not identify you, the participants, or respondents and we reserve the right to display results from this data for marketing or general information purposes. This may be as simple as SurveyOL's aggregate processing, such as total surveys or survey responses to date for us to post on our website. We also reserve the right to identify you simply as a customer on our home and landing pages for marketing purposes. You may opt out of this data usage by sending an email to admin@surveyol.com.

We use cookies to maintain your login session, account settings and record analytical data. You may opt out of cookies on your browser. We use services from Google Analytics and other third-parties to help us better understand the use of the website.

We may disclose any information allowed or required by applicable law that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of the service or others. We will take reasonable steps to protect all user information and use technology such as SSL encryption, access control procedures, firewalls, and physical security.

SurveyOL may, from time to time, publish your feedback, comments, reviews or testimonials regarding our website. This feedback, comments, reviews, or testimonials may consist of personal data provided by you. Unless SurveyOL responds to publicly available feedback, comments, reviews or testimonials, we will always request your consent before we publicly post your name. If you'd like us to delete any personal data from your feedback, comments, reviews or testimonials, please notify us at contact@surveyol.com

Net Promoter Score (NPS) is a registered trademark of Fred Reichheld, Bain & Company and Satmetrix.

Questions, Comments, Concerns

Any questions, comments or concerns about privacy and security should be emailed to .