New User F.A.Q.
Below are our frequently asked questions for new users.
Do you offer a free plan?
We limit the number of free users in order to provide the best quality service for our paid users. However, we offer one of the best free online survey tools you can find in the market. Please visit https://www.surveyol.com/free-survey-tool and register for a free account.
How does the free trial work?
This special offer gets you started on your project immediately. Just create an account, select a pre-designed survey template, blend a pre-designed survey template with your own questions, or design your own from scratch. No credit card is required. Once the free trial period ends, you will have the opportunity to sign up for either a low monthly or annual fee. All work completed during the period will be saved until you return to the website and subscribe.
Will my data be safe and private?
All your data on SurveyOL is totally safe and private. Our servers are hosted with the Microsoft Azure cloud center in San Jose, CA, providing world-class security and reliability. All web pages are using HTTPS secure protocol with SHA-256 encryption. Account passwords are encrypted using a one-way hash and cannot be decrypted. All payments on SurveyOL are powered by Stripe.com, certified to PCI Service Provider Level 1, the most stringent certification level in the payments industry. Rest assured that your credit card information never reaches our servers and is never stored there.
How does my subscription work?
Your subscription will be auto-renewed and your credit card charged at the expiration of your current subscription. Under My Account, you can change your billing date or upgrade to a different plan. You can also choose to stop the Auto Renewal which will cancel your subscription when your current cycle ends. There is no cancellation fee.
Will you accommodate a tax-exempt organization?
Please contact us to discuss this option.
What are your office hours?
Our office hours are from 9am to 5pm ET. During non-office hours, your requests might be slightly delayed but we will handle them as quickly as possible.
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