{"flag":true,"survey":{"guid":"f0117fff-4f21-4e96-8aad-20cb77064824","email":null,"title":"Service Cancellation Survey","centerAligned":false,"dirty":false,"createdDate":"2021-09-07T19:40:49.5844646","modifiedDate":"2021-09-07T19:40:49.5844646","activePageIndex":0,"pages":[{"guid":"3b32c7dd-83b5-4919-a1cd-bd00a331b3f8","title":null,"titleDisplay":"[Page 1]","description":null,"centerAligned":false,"dirty":false,"pageIndex":0,"activeQuestionIndex":5,"deleted":false,"deletedDate":null,"questions":[{"guid":"7f313eeb-97d8-4faa-a953-a94695fb6b33","questionType":"Multiple Choice","title":"Why do you want to discontinue the service?","titleDisplay":"Why do you want to discontinue the service?","question":"{\"title\":\"Why do you want to discontinue the service?\",\"multiSelect\":true,\"choices\":[\"Quality was not up to par\",\"Service charges were too high\",\"Customer service was deficient\",\"I found a better alternative\",\"I moved\"],\"addOtherAnswerOption\":true,\"addOtherLabel\":\"Other (please specify)\",\"addOtherBlankMessage\":\"\\n Please specify.\\n \",\"addNoneOfAboveOption\":false,\"addNoneOfAboveLabel\":\"\",\"allowAdditionalCommentsOption\":false,\"allowAdditionalCommentsLabel\":\"\",\"requireAnswer\":true}","questionIndex":0,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"508f6be7-ac1f-4352-aa3a-7790e76c4782","questionType":"Multiple Choice","title":"How long have you been using our service?","titleDisplay":"How long have you been using our service?","question":"{\"title\":\"How long have you been using our service?\",\"multiSelect\":false,\"choices\":[\"Less than 1 month\",\"Less than 3 months\",\"Less than 6 months\",\"Less than 1 year\",\"Less than 2 years\",\"Less than 3 years\",\"More than 3 years\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"addNoneOfAboveOption\":false,\"addNoneOfAboveLabel\":\"\",\"allowAdditionalCommentsOption\":false,\"allowAdditionalCommentsLabel\":\"\",\"requireAnswer\":true}","questionIndex":1,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"baacb9dc-4b89-421b-8113-3f17fc2e69a8","questionType":"Grid - Multiple Choice","title":"How would you rate our service?","titleDisplay":"How would you rate our service?","question":"{\"title\":\"How would you rate our service?\",\"multiSelect\":false,\"rows\":[\"Quality\",\"Price\",\"Ease of use\",\"Customer service\"],\"cols\":[\"Excellent\",\"Average\",\"Below Average\"],\"requireAnswer\":true,\"oneResponsePerColumn\":false,\"addNonApplicableColumn\":false,\"addOtherAnswerOption\":false}","questionIndex":2,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"443ecc15-2e50-463b-97ce-cfea3c7d75da","questionType":"Multiple Choice","title":"How satisfied are you with our hassle-free and fast cancellation process?","titleDisplay":"How satisfied are you with our hassle-free and fast cancellation process?","question":"{\"title\":\"How satisfied are you with our hassle-free and fast cancellation process?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"addNoneOfAboveOption\":false,\"addNoneOfAboveLabel\":\"\",\"allowAdditionalCommentsOption\":false,\"allowAdditionalCommentsLabel\":\"\",\"requireAnswer\":true}","questionIndex":3,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"e70a6f53-e5ab-4f8a-a801-5cd135b6995d","questionType":"Net Promoter® Score","title":"How likely is it that you would recommend us to a friend or colleague?","titleDisplay":"How likely is it that you would recommend us to a friend or colleague?","question":"{\"title\":\"How likely is it that you would recommend us to a friend or colleague?\",\"subject\":\"us\",\"language\":\"En\",\"requireAnswer\":true}","questionIndex":4,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"3eeed695-8d10-4c75-abd1-527b8cabf21a","questionType":"Multiple Choice","title":"Will you consider using our service(s) again in future?","titleDisplay":"Will you consider using our service(s) again in future?","question":"{\"title\":\"Will you consider using our service(s) again in future?\",\"multiSelect\":false,\"choices\":[\"Yes\",\"Maybe\",\"No\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"addNoneOfAboveOption\":false,\"addNoneOfAboveLabel\":\"\",\"allowAdditionalCommentsOption\":false,\"allowAdditionalCommentsLabel\":\"\",\"requireAnswer\":true}","questionIndex":5,"dirty":false,"deleted":false,"deletedDate":null}]}],"colorTheme":{"id":160,"guid":"f34e29a6-6c4f-4209-824d-e1992392eed3","name":"Pantone 2020: Classic Blue","isSystem":true,"dirty":false,"accountId":null,"usedCount":0,"profile":{"logoBackColor":"#efefef","titleBackColor":"#53b0ae","titleTextColor":"#ffffff","pageTitleBackColor":"#64b7b6","pageTitleTextColor":"#ffffff","backColor":"#efefef","backImage":"","backIcon":"","backSize":"","backSource":"upload","pageBackColor":"#ffffff","pageDescriptionTextColor":"#000000","validationTextColor":"#ff0000","questionPrefixTextColor":"#ff0000","questionTitleTextColor":"#000000","questionFontWeight":"300","questionTextItalic":false,"questionTextUnderline":false,"answerFontWeight":"300","answerTextItalic":false,"answerTextUnderline":false,"answerTextColor":"#000000","font":"Montserrat"}},"profile":{"language":{"defaultLanguage":"En"},"display":{"surveyTitleOn":true,"pageTitlesOn":true,"pageNumbersOn":false,"questionNumbersOn":true,"requiredAsterisksOn":true,"previousButtonsOn":true,"progressBar":{"on":false,"position":null,"type":"question"},"exitLinkOn":false,"displayFormat":"classic","backgroundOpacity":1.0,"multiChoiceSymbolType":"classic","textboxStyle":"line","watermark":{"url":null,"position":null,"width":null,"height":null,"opacity":0.0}},"footer":{"removeBrandFooter":false,"customFooter":""},"alerts":{"enableDailyAlerts":true,"enableEveryResponseAlerts":false},"logo":{"place":"none","align":null,"url":null,"source":null,"width":null,"height":null},"choiceRnd":{"type":"off","scope":"all","questions":[],"exceptLast":[]},"questionRnd":{"type":"off","scope":"all","questions":[]},"pageRnd":{"type":"off","scope":"all","pages":[]},"buttons":{"previous":null,"next":null,"done":null},"messages":{"invalidAnswer":null,"requiredAnswer":null,"finish":null,"disqualification":null,"closed":null,"alreadyTaken":null,"quotaReached":null},"endPages":{"thankYouRedirectionSeconds":null,"thankYouRedirectUrl":null,"thankYouRecipientEmail":null,"thankYouRecipientCc":null,"thankYouEmailSubject":null,"thankYouEmailBody":null,"disqualificationRedirectionSeconds":null,"disqualificationRedirectUrl":null,"alreadyTakenRedirectionSeconds":null,"alreadyTakenRedirectUrl":null,"closedRedirectionSeconds":null,"closedRedirectUrl":null,"quotaReachedRedirectionSeconds":null,"quotaReachedRedirectUrl":null},"variables":[],"integration":{"salesforceRefreshToken":null,"salesforceOn":false,"googleAnalyticsTrackingCode":null,"salesforceConnects":[],"hubspotRefreshToken":null,"hubspotOn":false,"hubspotConnects":[]},"quota":null,"quotaReached":false,"hasIntroPage":false,"requestedAppraisal":false,"autoSave":false,"autoFill":false,"sentMails":[]},"rules":[],"canManageDesign":false,"canViewDesign":false,"canManageSend":false,"canViewSend":false,"canManageAnalyze":false,"canViewAnalyze":false,"isShared":false,"questionCount":6,"responseCount":0,"collaboratorCount":0,"collectorCount":0,"lastResponseOn":null,"isSample":false,"closed":false},"title":"Service Cancellation Survey Template","content":null,"industries":[]}
 
 
Not at all likely Extremely likely
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 100
/ /
:
 
 
or drag and drop file here drop file here!

Free Survey Template