{"flag":true,"survey":{"guid":"549febe5-4fb6-46e6-ab09-39d1108e8d8c","email":null,"title":"Insurance Customer Satisfaction Survey ","centerAligned":false,"dirty":false,"createdDate":"2020-01-22T02:55:04.3376092","modifiedDate":"2020-01-22T02:55:04.3376092","activePageIndex":0,"pages":[{"guid":"c0e0e09a-1081-4701-8c96-24e063c28ab6","title":null,"titleDisplay":"[Page 1]","description":null,"centerAligned":false,"dirty":false,"pageIndex":0,"activeQuestionIndex":9,"deleted":false,"deletedDate":null,"questions":[{"guid":"5628202e-8b11-424b-9ed2-21c4f8696000","questionType":"Net Promoter® Score","title":"How likely is it that you would recommend {{CompanyName|your insurance agent}} to a friend or colleague?","titleDisplay":"How likely is it that you would recommend {{CompanyName|your insurance agent}} to a friend or colleague?","question":"{\"title\":\"How likely is it that you would recommend {{CompanyName|your insurance agent}} to a friend or colleague?\",\"subject\":\"{{CompanyName|your insurance agent}}\",\"requireAnswer\":true}","questionIndex":0,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"ffc78e27-5e3f-4341-9388-cfc53eb59ec5","questionType":"Multiple Choice","title":"How satisfied were you with your insurance agent?","titleDisplay":"How satisfied were you with your insurance agent?","question":"{\"title\":\"How satisfied were you with your insurance agent?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":1,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"732a5ebd-811f-42f2-9d5d-c189a0b9dd51","questionType":"Multiple Choice","title":"How satisfied were you with the cost of your insurance?","titleDisplay":"How satisfied were you with the cost of your insurance?","question":"{\"title\":\"How satisfied were you with the cost of your insurance?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":2,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"d7126f78-31ca-4240-8fc2-a9845ec3524b","questionType":"Multiple Choice","title":"How satisfied were you with the communication with your insurance agent?","titleDisplay":"How satisfied were you with the communication with your insurance agent?","question":"{\"title\":\"How satisfied were you with the communication with your insurance agent?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":3,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"8def97c5-d957-4f97-8a31-5681922137f1","questionType":"Multiple Choice","title":"How satisfied were you with the recommendations you received from your insurance agent?","titleDisplay":"How satisfied were you with the recommendations you received from your insurance agent?","question":"{\"title\":\"How satisfied were you with the recommendations you received from your insurance agent?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":4,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"22b8962c-4dc5-44dd-8858-2c60f70514c4","questionType":"Multiple Choice","title":"How well did the customer service representative listen to you?","titleDisplay":"How well did the customer service representative listen to you?","question":"{\"title\":\"How well did the customer service representative listen to you?\",\"multiSelect\":false,\"choices\":[\"Extremely well\",\"Very well\",\"Somewhat well\",\"Not so well\",\"Not at all well\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":5,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"c21b5934-03ab-408b-a0c1-1873488695a1","questionType":"Multiple Choice","title":"If applicable, how well did we handle the claims?","titleDisplay":"If applicable, how well did we handle the claims?","question":"{\"title\":\"If applicable, how well did we handle the claims?\",\"multiSelect\":false,\"choices\":[\"Extremely well\",\"Very well\",\"Somewhat well\",\"Not so well\",\"Not at all well\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":6,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"7f7ce186-a0b5-4cfb-9e76-76dd3d8efeeb","questionType":"Multiple Choice","title":"What are your top considerations of choosing your insurance product?","titleDisplay":"What are your top considerations of choosing your insurance product?","question":"{\"title\":\"What are your top considerations of choosing your insurance product?\",\"multiSelect\":true,\"choices\":[\"Cost\",\"Coverage\",\"Service quality\",\"Agent's reputation\"],\"addOtherAnswerOption\":true,\"addOtherLabel\":\"Other (please specify)\",\"addOtherBlankMessage\":\"\\n Please specify.\\n \",\"requireAnswer\":false}","questionIndex":7,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"2339c2dd-7a88-406f-ba99-3aa635e78c8e","questionType":"Multiple Choice","title":"Who referred you to us?","titleDisplay":"Who referred you to us?","question":"{\"title\":\"Who referred you to us?\",\"multiSelect\":true,\"choices\":[\"Friend, family, or colleague\",\"Search engine\",\"Advertisement\",\"Social media\",\"Radio\",\"TV\"],\"addOtherAnswerOption\":true,\"addOtherLabel\":\"Other (please specify)\",\"addOtherBlankMessage\":\"\\n Please specify.\\n \",\"requireAnswer\":false}","questionIndex":8,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"1c1304a1-9a3b-4d7f-93a0-4dca7a91185f","questionType":"Comment Box","title":"Do you have any other comments, questions, or concerns?","titleDisplay":"Do you have any other comments, questions, or concerns?","question":"{\"title\":\"Do you have any other comments, questions, or concerns?\",\"requireAnswer\":false}","questionIndex":9,"dirty":false,"deleted":false,"deletedDate":null}]}],"colorTheme":{"id":160,"guid":"f34e29a6-6c4f-4209-824d-e1992392eed3","name":"Pantone 2020: Classic Blue","isSystem":true,"dirty":false,"accountId":null,"usedCount":0,"profile":{"logoBackColor":null,"titleBackColor":"#ff6f61","titleTextColor":"#ffffff","pageTitleBackColor":"#ff7c70","pageTitleTextColor":"#ffffff","backColor":"#efefef","backImage":"","backIcon":"","backSize":"","backSource":"upload","pageBackColor":"#fbe7e5","pageDescriptionTextColor":"#000000","validationTextColor":"#ff0000","questionPrefixTextColor":"#ff0000","questionTitleTextColor":"#000000","questionFontWeight":"300","questionTextItalic":false,"questionTextUnderline":false,"answerFontWeight":"300","answerTextItalic":false,"answerTextUnderline":false,"answerTextColor":"#000000","font":"Montserrat"}},"profile":{"language":{"defaultLanguage":"En"},"display":{"surveyTitleOn":true,"pageTitlesOn":true,"pageNumbersOn":false,"questionNumbersOn":true,"requiredAsterisksOn":true,"previousButtonsOn":true,"progressBar":{"on":false,"position":null,"type":"question"},"exitLinkOn":false,"displayFormat":"classic","backgroundOpacity":1.0,"multiChoiceSymbolType":"classic","textboxStyle":"line","watermark":{"url":null,"position":null,"width":null,"height":null,"opacity":0.0}},"footer":{"removeBrandFooter":false,"customFooter":""},"alerts":{"enableDailyAlerts":true,"enableEveryResponseAlerts":false},"logo":{"place":"none","align":null,"url":null,"source":null,"width":null,"height":null},"choiceRnd":{"type":"off","scope":"all","questions":[],"exceptLast":[]},"questionRnd":{"type":"off","scope":"all","questions":[]},"pageRnd":{"type":"off","scope":"all","pages":[]},"buttons":{"previous":null,"next":null,"done":null},"messages":{"invalidAnswer":null,"requiredAnswer":null,"finish":null,"disqualification":null,"closed":null,"alreadyTaken":null,"quotaReached":null},"endPages":{"thankYouRedirectionSeconds":null,"thankYouRedirectUrl":null,"thankYouRecipientEmail":null,"thankYouRecipientCc":null,"thankYouEmailSubject":null,"thankYouEmailBody":null,"disqualificationRedirectionSeconds":null,"disqualificationRedirectUrl":null,"alreadyTakenRedirectionSeconds":null,"alreadyTakenRedirectUrl":null,"closedRedirectionSeconds":null,"closedRedirectUrl":null,"quotaReachedRedirectionSeconds":null,"quotaReachedRedirectUrl":null},"variables":[],"integration":{"salesforceRefreshToken":null,"salesforceOn":false,"googleAnalyticsTrackingCode":null,"salesforceConnects":[],"hubspotRefreshToken":null,"hubspotOn":false,"hubspotConnects":[]},"quota":null,"quotaReached":false,"hasIntroPage":false,"requestedAppraisal":false,"autoSave":false,"autoFill":false,"sentMails":[]},"rules":[],"canManageDesign":false,"canViewDesign":false,"canManageSend":false,"canViewSend":false,"canManageAnalyze":false,"canViewAnalyze":false,"isShared":false,"questionCount":10,"responseCount":0,"collaboratorCount":0,"collectorCount":0,"lastResponseOn":null,"isSample":false,"closed":false},"title":"Insurance Customer Satisfaction Survey Template","content":null,"industries":["Finance/Banking/Insurance"]}
 
 
Not at all likely Extremely likely
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 100
/ /
:
 
 
or drag and drop file here drop file here!

Free Survey Template