{"flag":true,"survey":{"guid":"549febe5-4fb6-46e6-ab09-39d1108e8d8c","email":"templates@surveyol.com","title":"Insurance Customer Satisfaction Survey ","centerAligned":false,"dirty":false,"createdDate":"2020-01-22T02:55:04.3376092","modifiedDate":"2020-01-22T02:55:04.3376092","activePageIndex":0,"pages":[{"guid":"c0e0e09a-1081-4701-8c96-24e063c28ab6","title":null,"description":null,"centerAligned":false,"dirty":false,"pageIndex":0,"activeQuestionIndex":9,"deleted":false,"questions":[{"guid":"5628202e-8b11-424b-9ed2-21c4f8696000","questionType":"Net Promoter® Score","question":"{\"title\":\"How likely is it that you would recommend {{CompanyName|your insurance agent}} to a friend or colleague?\",\"subject\":\"{{CompanyName|your insurance agent}}\",\"requireAnswer\":true}","questionIndex":0,"dirty":false,"deleted":false,"QuestionDetails":{"title":"How likely is it that you would recommend {{CompanyName|your insurance agent}} to a friend or colleague?","subject":"{{CompanyName|your insurance agent}}","choices":null}},{"guid":"ffc78e27-5e3f-4341-9388-cfc53eb59ec5","questionType":"Multiple Choice","question":"{\"title\":\"How satisfied were you with your insurance agent?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":1,"dirty":false,"deleted":false,"QuestionDetails":{"title":"How satisfied were you with your insurance agent?","requireAnswer":false,"choices":["Extremely satisfied","Very satisfied","Somewhat satisfied","Not so satisfied","Not at all satisfied"],"multiSelect":false,"addOtherAnswerOption":false,"addOtherLabel":"","addOtherBlankMessage":""}},{"guid":"732a5ebd-811f-42f2-9d5d-c189a0b9dd51","questionType":"Multiple Choice","question":"{\"title\":\"How satisfied were you with the cost of your insurance?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":2,"dirty":false,"deleted":false,"QuestionDetails":{"title":"How satisfied were you with the cost of your insurance?","requireAnswer":false,"choices":["Extremely satisfied","Very satisfied","Somewhat satisfied","Not so satisfied","Not at all satisfied"],"multiSelect":false,"addOtherAnswerOption":false,"addOtherLabel":"","addOtherBlankMessage":""}},{"guid":"d7126f78-31ca-4240-8fc2-a9845ec3524b","questionType":"Multiple Choice","question":"{\"title\":\"How satisfied were you with the communication with your insurance agent?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":3,"dirty":false,"deleted":false,"QuestionDetails":{"title":"How satisfied were you with the communication with your insurance agent?","requireAnswer":false,"choices":["Extremely satisfied","Very satisfied","Somewhat satisfied","Not so satisfied","Not at all satisfied"],"multiSelect":false,"addOtherAnswerOption":false,"addOtherLabel":"","addOtherBlankMessage":""}},{"guid":"8def97c5-d957-4f97-8a31-5681922137f1","questionType":"Multiple Choice","question":"{\"title\":\"How satisfied were you with the recommendations you received from your insurance agent?\",\"multiSelect\":false,\"choices\":[\"Extremely satisfied\",\"Very satisfied\",\"Somewhat satisfied\",\"Not so satisfied\",\"Not at all satisfied\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":4,"dirty":false,"deleted":false,"QuestionDetails":{"title":"How satisfied were you with the recommendations you received from your insurance agent?","requireAnswer":false,"choices":["Extremely satisfied","Very satisfied","Somewhat satisfied","Not so satisfied","Not at all satisfied"],"multiSelect":false,"addOtherAnswerOption":false,"addOtherLabel":"","addOtherBlankMessage":""}},{"guid":"22b8962c-4dc5-44dd-8858-2c60f70514c4","questionType":"Multiple Choice","question":"{\"title\":\"How well did the customer service representative listen to you?\",\"multiSelect\":false,\"choices\":[\"Extremely well\",\"Very well\",\"Somewhat well\",\"Not so well\",\"Not at all well\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":5,"dirty":false,"deleted":false,"QuestionDetails":{"title":"How well did the customer service representative listen to you?","requireAnswer":false,"choices":["Extremely well","Very well","Somewhat well","Not so well","Not at all well"],"multiSelect":false,"addOtherAnswerOption":false,"addOtherLabel":"","addOtherBlankMessage":""}},{"guid":"c21b5934-03ab-408b-a0c1-1873488695a1","questionType":"Multiple Choice","question":"{\"title\":\"If applicable, how well did we handle the claims?\",\"multiSelect\":false,\"choices\":[\"Extremely well\",\"Very well\",\"Somewhat well\",\"Not so well\",\"Not at all well\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":false}","questionIndex":6,"dirty":false,"deleted":false,"QuestionDetails":{"title":"If applicable, how well did we handle the claims?","requireAnswer":false,"choices":["Extremely well","Very well","Somewhat well","Not so well","Not at all well"],"multiSelect":false,"addOtherAnswerOption":false,"addOtherLabel":"","addOtherBlankMessage":""}},{"guid":"7f7ce186-a0b5-4cfb-9e76-76dd3d8efeeb","questionType":"Multiple Choice","question":"{\"title\":\"What are your top considerations of choosing your insurance product?\",\"multiSelect\":true,\"choices\":[\"Cost\",\"Coverage\",\"Service quality\",\"Agent's reputation\"],\"addOtherAnswerOption\":true,\"addOtherLabel\":\"Other (please specify)\",\"addOtherBlankMessage\":\"\\n Please specify.\\n \",\"requireAnswer\":false}","questionIndex":7,"dirty":false,"deleted":false,"QuestionDetails":{"title":"What are your top considerations of choosing your insurance product?","requireAnswer":false,"choices":["Cost","Coverage","Service quality","Agent's reputation"],"multiSelect":true,"addOtherAnswerOption":true,"addOtherLabel":"Other (please specify)","addOtherBlankMessage":"\n Please specify.\n "}},{"guid":"2339c2dd-7a88-406f-ba99-3aa635e78c8e","questionType":"Multiple Choice","question":"{\"title\":\"Who referred you to us?\",\"multiSelect\":true,\"choices\":[\"Friend, family, or colleague\",\"Search engine\",\"Advertisement\",\"Social media\",\"Radio\",\"TV\"],\"addOtherAnswerOption\":true,\"addOtherLabel\":\"Other (please specify)\",\"addOtherBlankMessage\":\"\\n Please specify.\\n \",\"requireAnswer\":false}","questionIndex":8,"dirty":false,"deleted":false,"QuestionDetails":{"title":"Who referred you to us?","requireAnswer":false,"choices":["Friend, family, or colleague","Search engine","Advertisement","Social media","Radio","TV"],"multiSelect":true,"addOtherAnswerOption":true,"addOtherLabel":"Other (please specify)","addOtherBlankMessage":"\n Please specify.\n "}},{"guid":"1c1304a1-9a3b-4d7f-93a0-4dca7a91185f","questionType":"Comment Box","question":"{\"title\":\"Do you have any other comments, questions, or concerns?\",\"requireAnswer\":false}","questionIndex":9,"dirty":false,"deleted":false,"QuestionDetails":{"title":"Do you have any other comments, questions, or concerns?","requireAnswer":false,"answerFormat":null}}]}],"colorTheme":{"guid":"f34e29a6-6c4f-4209-824d-e1992392eed3","name":"Pantone 2020: Classic Blue","isSystem":true,"dirty":false,"accountId":null,"usedCount":0,"profile":{"logoBackColor":"#efefef","titleBackColor":"#0F4C81","titleTextColor":"#ffffff","pageTitleBackColor":"#275D8D","pageTitleTextColor":"#ffffff","backColor":"#efefef","backImage":"","backIcon":"","backSize":"","backSource":"upload","pageBackColor":"#ffffff","pageDescriptionTextColor":"#000000","validationTextColor":"#ff0000","questionPrefixTextColor":"#ff0000","questionTitleTextColor":"#000000","answerTextColor":"#000000","font":"Arial"}},"profile":{"display":{"surveyTitleOn":true,"pageTitlesOn":true,"pageNumbersOn":false,"questionNumbersOn":true,"requiredAsterisksOn":true,"previousButtonsOn":true,"progressBar":{"on":false,"position":null,"type":"question"},"exitLinkOn":false,"oneQuestionAtaTime":false},"footer":{"removeBrandFooter":false,"customFooter":""},"alerts":{"enableDailyAlerts":true,"enableEveryResponseAlerts":false},"logo":{"place":"none","url":null,"source":null,"width":null,"height":null},"choiceRnd":{"type":"off","scope":"all","questions":[],"exceptLast":[]},"questionRnd":{"type":"off","scope":"all","questions":[]},"pageRnd":{"type":"off","scope":"all","pages":[]},"buttons":{"previous":"Previous","next":"Next","done":"Done"},"messages":{"invalidAnswer":"The answer is invalid.","requiredAnswer":"This question requires an answer.","finish":"Thank you for taking this survey.","disqualification":"Thanks for your time! We're sorry you don't qualify for this survey.","closed":"This survey is currently closed. Please contact the author of this survey for further assistance.","alreadyTaken":"You have already taken this survey."},"endPages":{"thankYouRedirectionSeconds":null,"thankYouRedirectUrl":null,"disqualificationRedirectionSeconds":null,"disqualificationRedirectUrl":null,"alreadyTakenRedirectionSeconds":null,"alreadyTakenRedirectUrl":null,"closedRedirectionSeconds":null,"closedRedirectUrl":null},"variables":[]},"rules":[],"canManageDesign":false,"canViewDesign":false,"canManageSend":false,"canViewSend":false,"canManageAnalyze":false,"canViewAnalyze":false,"isShared":false,"questionCount":10,"responseCount":0,"collaboratorCount":0,"collectorCount":1,"lastResponseOn":null,"isSample":false},"title":"Insurance Customer Satisfaction Survey Template","content":null}
 
 
 
Not at all likely Extremely likely
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 100
/ /
:
 
 

Free Template Preview

questions
to complete