Coronavirus (COVID-19) Impact Survey Tips
The coronavirus disease (COVID-19) has undeniably changed the way we do business and how we engage with our customers and employees. In order to better understand its immediate impact on how your business functions today and in the immediate future, it's the ideal time to send a survey.
COVID-19 and the mitigation factors required to address its growth has introduced an unusual time of uncertainty and stress. An effective survey enables your target base to state their perspectives and attitudes about the virus and how they are coping with this new reality. For many, it will be the ideal opportunity to assert their opinions to, hopefully, influence your future business decisions.
Once you have received this all-important input and completed your analysis, it's time to focus on the areas that require action. Some might appear to be minor tweaks and modifications but as a whole they will make you confident that you've addressed this situation based on reliable data and not guesswork.
The final step is communication. The survey results helped you take the measures necessary for your business to adapt in this time of insecurity. It's now an imperative that you send a "thank you" letter expressing your appreciation for the input and announce the new steps your business will now observe.